FAQ

Frequently Asked Questions (FAQ)

Welcome to Wunderlusst. We're here to help you with any questions or concerns you may have. Please take a moment to review our frequently asked questions below. If you can't find the answer you're looking for, don't hesitate to get in touch with us.

1. How long does it take to process my order?

  • We strive to process and ship your order within 1-2 business days. Please note that during peak seasons or sales events, processing times may be slightly longer. Rest assured, we're working diligently to get your order to you as quickly as possible.

2. What shipping options do you offer?

  • We offer several shipping options to suit your needs. Shipping costs and estimated delivery times will be displayed at checkout.

3. What is your return/exchange policy?

  • We want you to love your purchase! If you're not completely satisfied, we accept returns and exchanges within 30 days of the delivery date. Items must be in their original condition with tags attached. Please reach out for assistance with your order.

4. How can I contact your customer support team?

  • We're here to assist you! You can reach our customer support team via email at support@wunderlusst.com or by filling out our Contact Us form. We typically respond to inquiries within 24-48 hours during business days.

5. Can I track my order?

  • Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. What payment methods do you accept?

  • We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. Rest assured that your payment information is secure and encrypted for your protection.

7. How can I stay updated on promotions and new arrivals?

  • To stay in the loop about our latest promotions, new arrivals, and exclusive offers, be sure to join our email list (we won’t bug you ☺️). You can also follow us on Instagram for daily updates.

If you have any other questions or need assistance with anything else, please don't hesitate to get in touch with us. We're here to make your shopping experience with Wunderlusst as enjoyable as possible!

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